FAQs

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Once Demarquez-vous receives your order, we begin processing it immediately! During this time, customers can call in and make changes to their order. If the order is shipped, it cannot be cancelled or otherwise modify. 

HOW DO I PLACE AN ORDER ONLINE?

Orders can be place online on our website. We sell and ship worldwide, once you order is received, we begin processing it immediately. While navigating our site, if you see an item you like, click "Add to Shopping Cart" and continue shopping until you are ready to complete your purchase. Then, click on "checkout" in top menu to confirm your items. After you have reviewed your cart and made updates, click on "Checkout" to proceed to and complete required shipping, payment, and billing information.

HOW CAN I GET IN TOUCH WITH DEMARQUEZ-VOUS?

If you have a question about shopping and orders placed on our website, you may reach Demarquez-vous customer support by email at [email protected] or phone (1-905-869-7087). Our website also supports instant chat with Customer Support representatives who are available to answer your questions daily from 7am-8pm.

For all other questions, please e-mail [email protected] or call (1-905-869-7087).

WHAT PAYMENT METHODS ARE ACCEPTED?

Demarquez-vous accepts Visa, MasterCard, American Express, Discover, as well as PayPal. 

• During checkout, select a form of payment from the list. All payment methods will be processed via "Credit Cards" fields during Checkout. If you do not already have a payment method stored, enter a new one. Then, enter your Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not accurate.

  WHAT ARE YOUR DELIVERY OPTIONS?

We deliver to all worldwide. Please see Demarquez-vous shipping information below:

• Standard (Ground) Shipping: $17.50 1 to 2 weeks
• Express Shipping: $20.50 1 weeks
• 3 to 4-Days Shipping: $35.00

  HOW CAN I TRACK MY ORDER?

  When We ship your order, you will receive an email or text message with your tracking number. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling Demarquez-vous customer support.

  HOW DO I RETURN MERCHANDISE?

• Our merchandise can be returned or exchanged within 30 days in its original condition, including all tags and flyers in the packaging, for a full refund. If you purchased items online, you may also return them to us by shipment by calling demarquez-vous customer support for instructions. Please see our Return Policy for item exclusions in above section.
• If you receive an incorrect item, or damaged or defective merchandise, please contact Demarquez-vous Customer Support immediately by calling 1- 905-869-7087 or emailing [email protected]

  WHAT COUNTRIES DO ICING.COM DELIVER TO?
  
  WE DELIVER WORLDWIDE.

  MY PACKAGE IS MISSING - WHAT DO I DO

If you have yet to receive your package, we are sorry. Track your order to see the destination, if it says it has delivered, check with your neighbors to see if they have signed for your parcel. If you are still not able to locate your package, do not worry, contact our customer services and we will help you.